Frequently asked questions
Before you book
Answers to the most common questions. Anything else? Natea will answer you.
Why book direct rather than through a platform?
You deal directly with the owner, with no platform fees. As checked on 4 October 2026, the same house is listed 10% to 20% higher on Airbnb and Booking, depending on the dates. The terms are those of the rental contract, which you read before signing.
How do I book direct?
Write to Natea with your dates and the number of adults and children. She checks availability and sends you the house rules and the contract. You transfer the advance payment within 7 days of the contract being signed by both parties, otherwise the dates are released; the booking is confirmed in writing once the advance payment is received.
How many people can sleep in the house?
Twelve at most, babies and children included: three 15 m² bedrooms with a king bed, and a 64 m² open mezzanine with a queen bed, two king mattresses and a cot. The mezzanine has no door. Visitors are welcome during the day with Rameha’s agreement, but may not stay overnight.
What is the minimum stay? What are the check-in and check-out times?
Two nights minimum. Check-in from noon, check-out before 10 am. You set your departure time with Rameha when you arrive. Early check-in or late check-out may be possible depending on other bookings, if agreed in advance; without agreement, leaving after 10 am is charged as an extra day.
How does payment work?
An advance payment of 30% of the rental price, transferred within 7 days of the contract being signed by both parties, then the balance and the tourist tax 30 days before arrival, by bank transfer. If you arrive less than 30 days after signing, the full amount is due at signing. The client’s own bank charges are at their expense.
What if I cancel?
More than 60 days before arrival, your advance payment is refunded. Between 60 and 30 days, it is kept. Less than 30 days before, or if you do not turn up, the full price of the stay is due. We recommend cancellation insurance.
What if a cyclone prevents the stay?
In the event of a cyclone, an official closure or any other force majeure, you choose between a refund of what you have paid and postponing your stay. If we cancel, everything is refunded within 14 days.
Is there a security deposit?
Yes, 150,000 XPF, paid by bank transfer before arrival (it is requested 7 days before). It is returned within 7 days of the check-out inspection. A deduction can only be made with the inspection report, dated photos and a quote or invoice.
Is the tourist tax included?
No. It appears as a separate line in the contract and is added to the balance payment: 60 XPF per adult per night in 2026; children and babies are exempt. The rate is the one set by the commune of Moorea-Maiao for the dates of your stay; a reform is planned for 2027.
Are linen and cleaning included?
Sheets and towels are provided. End-of-stay cleaning is not included; Rameha can do it on request at 1,800 XPF per hour. Otherwise we simply ask you to leave the kitchen and barbecue clean, put the linen in the baskets and put out the sorted bins.
Can we use the outrigger canoe and the kayaks?
Yes, once each adult user has signed the watersports annex to the house rules and Rameha has given a demonstration. No minor on board without an adult. Buoyancy aids compulsory, no outings at night or in strong wind, and you stay inside the lagoon.
Is the lagoon suitable for children?
The water is knee-deep for a few steps over white sand, then gets deeper, with coral. There is no pool, and the old jetty is gone. Children never go near the water without an adult, and the mezzanine stairs are steep.
Do we have the property to ourselves?
The house is rented as a whole. Rameha, the caretaker, lives on site in the studio next to the garage, which is private. The parking area, the access to the sea and the washing machine are shared with him; the massage room is for your exclusive use.
What are the house rules?
No parties or events, of any size; quiet hours 9 pm to 7 am. Non-smoking house, e-cigarettes included. No pets. Shoes off indoors. The full 2026 house rules can be downloaded in French, English, Spanish and Portuguese.
How do we get to the house?
By ferry to the Vaiare terminal (8 km, about 11 minutes by road), or by plane to Moorea airport: the house is 4.5 km from the airport turn-off and 5 km from the terminal. The house is in Maharepa, on the sea side of the round-island road. Detailed directions are on the Getting here page.
Can we arrange a chef, a massage or laundry?
On request we can point you to local providers (private chef, massage, laundry), paid directly to them; the house takes no commission.
Do I need insurance?
Check that your home or travel insurance includes public liability cover valid in French Polynesia: many holiday-home policies stop at the borders of mainland France or of your own country. Cancellation insurance is recommended.